Doo Digital
Frequently asked questions
Answers to the questions supplement and wellness founders ask most before working with Doo Digital.
No questions match that search. Try another word, or ask us directly.
Working with us 15
How much does Doo Digital cost?
Pricing depends on your goals, channels and the work involved, so every plan is scoped to your brand. Book a free strategy call or send us a message through the contact form, and we’ll recommend a plan and quote.
Who founded Doo Digital?
Doo Digital was founded in the USA in 2018 by Sunil Chandarana, its CEO. Sunil has worked in e-commerce and digital marketing since 1999, including ten years as CTO of digital marketing agencies and leading an agency as CEO from 2010.
Why does Doo Digital only work with nutraceutical and wellness brands?
Nutraceuticals and wellness is one of the hardest categories to grow: competition is intense and marketing has to stay within FDA, FTC and platform rules. Focusing only on nutraceutical and wellness since 2020 means our clients never pay for us to learn the category.
Why work with one agency for marketing and technology?
It removes hand-offs, speeds up fixes and gives you one accountable team and one set of numbers.
How do you report results to clients?
Everything is reported live in Reportdesk.ai, our own platform, with your store and ad data in one dashboard and Ask Repo on hand to answer questions about it.
What track record does Doo Digital have?
Since 2018 we have served 100+ clients, scaled 20+ brands and kept a 99% project success rate, with more than 25 years of digital marketing behind the team.
Can I hire Doo Digital for just one service?
Yes. Many brands start with one service, such as Amazon or performance marketing, and add more as they grow. Everything is reported in Reportdesk.ai either way.
Should I sell on Amazon or my own store?
Usually both: Amazon for purchase intent and reach, your own store for margin, subscriptions and customer data. We plan them together.
Which platforms do you manage?
Seven: Amazon, Shopify, Walmart, TikTok Shop, Google, Meta and AI search - all managed by one team.
Why use one team for every platform?
When one team runs every channel, budget goes to the platform that returns the most, and pricing and promotions stay consistent everywhere.
How do you report across platforms?
Everything is reported live in Reportdesk.ai, so every platform is measured in one place.
Are supplements allowed on every platform?
Each platform has its own rules. We help assemble the documentation Amazon asks for in the supplement category, check TikTok Shop eligibility before launch, and check products and ads against Google and Meta policies before they run.
Do you keep stock and prices in sync across marketplaces?
Yes. We manage inventory, pricing and feeds so Walmart stays stocked and in line with Amazon and your own store.
Is AI search really a platform?
Yes. Shoppers ask ChatGPT, Perplexity, Gemini and Google AI Overviews for recommendations, so we audit how they answer your priority queries and track brand mentions over time.
How do Google Ads and SEO work together?
We pair Google Ads with SEO for your product, category and content pages, building organic visibility that keeps working whether or not ads are running.
Amazon & marketplaces 25
Can you help with Amazon’s supplement requirements?
Yes. We prepare compliant listings and help assemble the documentation Amazon asks for in the dietary supplement category.
Do you manage Amazon ads and listings together?
Yes. One team owns both, so listing improvements and ad spend are planned together.
What do you include in a listing?
We optimise titles, images and bullets, build A+ and Premium A+ content, and set up Brand Registry, your Brand Store and Vine - all within category rules.
Which Amazon ad types do you run?
Sponsored Products, Sponsored Brands and Sponsored Display, planned alongside listing improvements by the same team.
Do you help with Subscribe & Save?
Yes. We build a Subscribe & Save and repeat-purchase strategy, with pricing and promotions planned alongside your own store so they support each other.
Which marketplaces should a supplement brand sell on?
Usually Amazon first, then Walmart, with Target Plus and iHerb depending on your price point and audience. We recommend a mix based on margins and fulfilment.
How do you decide which marketplace to launch on next?
We recommend a launch order based on your margins and fulfilment - usually Amazon first, then Walmart, with Target Plus and iHerb depending on your price point and audience.
Do you write separate listings for each marketplace?
Yes. We create and optimise listings for each marketplace from one product record, and run reviews and ratings programmes to build social proof.
Do you run marketplace advertising?
Yes, such as Walmart Connect, to put your listings in front of shoppers searching and browsing your category.
How do you keep stock and prices aligned?
We manage inventory, pricing and product feeds across marketplaces, so listings, advertising, pricing and stock stay aligned.
How do you measure Amazon success?
Total sales, TACoS, organic rank and repeat purchase rate. Amazon reporting in Reportdesk.ai is coming soon.
What goes into an Amazon listing?
Reworked titles, bullets and images, plus A+ modules that tell the brand story and compare your range - with every claim kept within supplement rules.
Where do your Sponsored ads send shoppers?
We run Sponsored Products, Brands and Display campaigns alongside the listings, and send brand traffic to a Brand Store built around your full range.
How do you keep customers reordering?
We set up Subscribe & Save and plan pricing and promotions around repeat purchase, so customers keep receiving your product on schedule.
How do you get reviews for new products?
We enrol launches in Vine, and keep Brand Registry, the Buy Box, pricing and account health monitored, with documentation ready for the supplement category.
Is Walmart worth it for supplement brands?
For many brands, yes - it reaches value-focused shoppers and has less competition than Amazon in some categories.
How does Walmart seller onboarding work?
We take your brand through onboarding in order, from application to the first live items, and check category requirements along the way.
Can we reuse our Amazon listings on Walmart?
We don’t paste Amazon copy across. We create and optimise each Walmart listing - title, images, key features and specifications - with compliant copy written for value-focused shoppers.
What is Walmart Connect?
Walmart’s advertising. We run Walmart Connect campaigns so your products appear as sponsored items in search results and on related item pages, managed alongside your listings and pricing.
How do you keep Walmart stock and pricing in line?
We manage inventory, pricing and feeds so Walmart stays stocked and in line with Amazon and your own store.
Can supplements be sold on TikTok Shop?
Many can, subject to TikTok’s category approvals and policies. We help you check eligibility before launch.
What happens before a TikTok Shop launch?
We help you check eligibility, then set up the shop with claim-safe listings ready for creators and ads.
How do affiliate creators work?
We recruit and manage affiliate creators who tag your products in their videos, with every post briefed and reviewed for FTC disclosures and health claims.
Do you run TikTok Shop live sessions?
Yes - with a pinned product, a claim-safe script and hosts who answer questions as they come in.
What are Spark Ads?
With the creator’s permission, we run their original post as an ad - same video, same handle - shown to new shoppers and linked to your TikTok Shop.
Ads & compliance 15
How long until paid ads show results?
Paid media drives traffic within days. Most campaigns reach stable, profitable performance after 1-3 months of testing and optimisation.
Can supplement brands advertise on Meta and Google?
Yes, within platform policies and FDA/FTC rules. We write structure/function-safe copy and review every ad before it runs.
Which ad platforms do you plan together?
Google Search, Shopping and Performance Max, Meta prospecting and retargeting, and TikTok and Spark Ads - planned as one mix and measured on profit.
How do you measure performance?
We pace spend against MER, CAC and ROAS targets set by product, so every channel is held to the same profit goals.
How often do you optimise campaigns?
Every week, with AI-assisted bidding and creative testing. You see results live in Reportdesk.ai instead of waiting for a monthly deck.
Are supplements restricted on Google Ads?
Some ingredients and claims are restricted. We check products and copy against Google’s policies before launch.
Do you run Google Shopping and Search together?
Yes, side by side, with claim-safe copy, so your product shows in the carousel and your ad answers the search.
What do you do with Merchant Center?
We build and maintain your Merchant Center feed, and check products and copy against Google’s policies before launch - fixing what needs fixing first.
Do you run Performance Max and YouTube?
Yes. We build Performance Max from your headlines, images, videos and product feed, and run YouTube for education - reaching shoppers across Search, Shopping, YouTube and Display.
Why pair Google Ads with SEO?
SEO for your product, category and content pages builds organic visibility that keeps working whether or not ads are running.
Why do supplement ads get rejected on Meta?
Usually for personal-attribute language or health claims. We write and review copy to Meta’s policies.
Do you run prospecting and retargeting separately?
Yes. Prospecting reaches new audiences and retargeting reaches people who have watched, engaged or visited the store - each with its own creative.
How do you test creative on Meta?
We write and review copy to Meta’s policies, then test several claim-safe creatives side by side and put budget behind what works.
What is the Conversions API?
It sends purchase and add-to-cart events from your store’s server as well as the browser, giving campaigns cleaner data to learn from.
Do you use Advantage+ campaigns?
Yes, with tested creative and clean Conversions API data, so Meta can find buyers across Facebook and Instagram placements.
SEO & AI search 20
How long does supplement SEO take?
Most brands see meaningful ranking gains in 3-6 months, with compounding growth after that.
Who fixes the technical SEO issues you find?
Our in-house developers - no second agency, no waiting in someone else’s queue.
What is a topic cluster?
A pillar page supported by focused guides, FAQs and comparisons that link together and rank as a group.
Do you optimise product and category pages?
Yes. We rework titles, intros, product facts and FAQs around what buyers search, while keeping every claim within health-claim rules.
Will your SEO work help with AI search too?
Yes. We pair compliant, well-sourced content with schema markup and clean site structure, so pages can be ranked by Google and quoted by AI.
What is GEO?
Generative engine optimisation is the practice of making content easy for AI assistants to find, trust and quote, so your brand appears in their answers.
Is GEO different from SEO?
It builds on SEO. Strong SEO helps, but AI answers also weigh clear direct answers, structured data and mentions on trusted third-party sites.
Which AI assistants do you check?
We audit how ChatGPT, Perplexity, Gemini and Google AI describe your category, find the prompts where you are missing, and keep tracking brand mentions over time.
What is an llms.txt file?
A short summary of your site written for AI tools. We add one alongside crawl access checks and schema for products and FAQs, so AI tools can find, trust and quote you.
Why do third-party mentions matter for AI search?
AI trusts what others say about you. We build mentions through digital PR and third-party citations, so assistants have credible sources that name your brand.
Who writes your content?
Experienced health and wellness writers, reviewed for claims compliance before publishing.
How do you plan content?
Around topic clusters: pillar guides supported by articles, FAQs, video and email that link together in one editorial calendar.
How do you keep content claims-compliant?
Every SEO article and buying guide is reviewed for claims compliance before it is published.
Do you write video and UGC scripts?
Yes. Our scripts move from hook to explanation to call to action, with claim-safe wording built in from the first draft.
Can one piece of content be used in several channels?
Yes. We turn core content into email and newsletter content, LinkedIn thought leadership for founders and video scripts, so every idea reaches buyers in more places.
Can you track how often AI recommends my brand?
Yes. We track brand mentions in AI answers for your priority queries over time.
Which AI assistants do you audit?
ChatGPT, Perplexity, Gemini and Google AI Overviews - we check how they answer your priority queries, then track brand mentions in those answers over time.
What is answer-first content?
Pages and FAQs that lead with a direct answer, backed by sources, so assistants can lift it straight into their responses.
What technical work does AI search need?
Open crawl access, an llms.txt summary and schema markup for products and FAQs, so AI tools can find and understand what you sell.
How do you earn citations from trusted sites?
Through digital PR and third-party citations on trusted sites, alongside answer-first content on your own pages.
Social & creators 15
Which social platforms matter most for supplements?
Usually Instagram and TikTok for discovery, Facebook for targeting and YouTube for education.
What role does each social channel play?
Each channel gets a job - usually Instagram and TikTok for discovery, Facebook for targeting and YouTube for education - planned in one content calendar.
Do you manage comments and community?
Yes. We produce consistent, claim-safe content and manage the community around it, so comments and questions get a timely, on-brand reply.
Do you run paid social as well?
Yes. We put paid social behind the content that is already working and connect it to your store, so community building and sales move together.
How do you report on social media?
We listen to what people say about your brand and report on each channel, so the plan follows what your audience responds to.
Do influencer posts for supplements need disclosures?
Yes. The FTC requires clear disclosure of paid relationships; we brief and review every post.
How do you choose creators?
We source creators for your category and vet each one before they are shortlisted, so you only work with people your buyers already trust.
Do you run seeding or paid partnerships?
Both, side by side, with performance tracked in Reportdesk.ai so budget follows the creators that work.
How is UGC used?
Twice: in paid ads and on your product pages, where it helps shoppers decide.
Do you review creator posts before they go live?
Yes. We brief every creator up front and review every post for disclosure and health claims before it goes live.
Why does Reddit matter for supplement brands?
Shoppers research supplements on Reddit, and AI assistants often draw on Reddit discussions, so it shapes both buying decisions and AI answers.
How do you handle negative reviews?
We monitor reviews and ratings, flag the ones that need attention and respond using agreed playbooks, escalating to your team when it matters.
Which channels do you listen to?
Social platforms, Reddit and search. Every mention comes into one place, so nothing important slips past.
Do you track competitors too?
Yes. We track competitors alongside your own brand, so you can respond to their moves and spot opportunities early.
How often do you report on sentiment?
Monthly. We pull reviews, social, Reddit and search into one sentiment report, so you can see the trend and act on it.
Store, CRO & retention 25
What is a good conversion rate for a supplement store?
It varies by traffic source and price point; we benchmark against your own data and category, then test to beat it.
Where does CRO start?
With an audit of your funnel and analytics. We benchmark against your own data and category, then decide what to fix and test.
What do you change on product pages?
We redesign product pages and offers to explain the science clearly, add trust signals, and make subscriptions and bundles easy to choose.
How do you decide which changes to keep?
We run structured A/B and multivariate tests, keep what wins, and roll the winner out to all traffic.
Who fixes site speed and mobile issues?
Our in-house developers fix them directly, so the findings from testing actually ship.
Do you build custom Shopify features?
Yes. Our in-house developers build custom sections, apps and integrations when off-the-shelf apps aren’t enough.
Do you build on Shopify only?
We design and build Shopify and WooCommerce stores, or migrate you across, with speed, accessibility and SEO foundations built in from the start.
Can you add subscriptions to our store?
Yes. We set up subscriptions and build product pages that explain the science, so buyers can choose regular delivery in one step.
Can you connect our other systems?
Yes. We connect your apps and APIs, and our developers build custom sections, apps and integrations when off-the-shelf apps aren’t enough.
What tracking do you set up?
GA4, server-side events and conversion APIs, so feeds, tracking, landing pages and tests are ready on day one.
Why is retention so important for supplements?
Supplements are repeat purchases, so most profit comes from customers who reorder. Retention lowers the cost of every sale.
Which lifecycle flows do you build?
Welcome, replenishment and win-back flows across email and SMS, each triggered by what the customer actually does.
Do you plan campaigns as well as flows?
Yes. We plan a campaign calendar across email and SMS that sits on top of your always-on lifecycle flows.
How do you reduce subscription cancellations?
With subscription retention flows that step in before a subscriber goes and keep deliveries coming.
How do you measure retention?
We track repeat purchases with LTV and cohort reporting in Reportdesk.ai, alongside loyalty and referral programmes.
What is AI-led marketing automation?
It’s marketing automation where AI agents handle tasks that need judgement - such as replying to leads or summarising performance - alongside rule-based workflows that move data between your tools.
Which tools do you use?
Make, Zapier, Gumloop, lemlist and native integrations, chosen to fit your stack.
Where do you start with automation?
With an automation audit. We find where AI can save your team the most time, then decide what an AI agent, a workflow or a person should own.
Do AI agents act without our approval?
No. Our AI agents read the message, draft the next step and pass anything important to your team to approve.
Who looks after the automations once they are live?
Our tech and marketing teams document, monitor and keep improving them, so they are maintained, not just handed over.
Do you work with Shopify Plus?
Yes.
Can you migrate our store to Shopify?
Yes. Our in-house developers migrate products, customers, orders and redirects, with feeds, tracking and landing pages ready on day one.
How do subscriptions work on Shopify?
We set up subscriptions on the product page, then connect reminders and renewals to email and SMS so reorders happen on their own.
What do you test to improve conversions?
Product pages, offers and checkout changes, tested against each other - we keep the versions that turn more visitors into customers and subscribers.
How do you bring paid visitors back?
We run Google, Meta and TikTok ads into the store, then capture buyers into email and SMS flows that bring them back for the next order.
Industries 29
Why choose a specialist agency?
Specialists already know the platform policies, claim rules and buyer behaviour in your category, so you don’t pay for them to learn. Doo Digital has worked only with nutraceutical and wellness brands since 2020.
Which industries do you work with?
Supplements, nutraceuticals, wellness, cosmeceuticals and skincare, functional food and beverage, and sports nutrition.
How long have you specialised in nutraceutical and wellness brands?
Doo Digital was founded in the USA in 2018 and has worked only with nutraceutical and wellness brands since 2020.
Where are the brands you work with?
We work with nutraceutical and wellness brands in the USA and Canada.
Do you work with wellness services as well as products?
Our focus is product brands that sell online.
How do you market supplements online?
Through a joined-up plan across Amazon, your own store, paid media, SEO, AI search, social and retention - measured on profit.
What is the best marketing agency for nutraceutical brands?
Look for category specialisation, proof of results and both technical and marketing skills in-house. Doo Digital offers all three, plus its own reporting platform.
How long has Doo Digital worked in this category?
Our founder has worked in e-commerce and digital marketing since 1999. Doo Digital was founded in the USA in 2018 and has worked only with nutraceutical and wellness brands since 2020.
Which nutraceutical brands have you grown?
We have served 100+ clients and scaled 20+ brands, including Tomorrow’s Nutrition (5X online sales in 6 months, 4X ROAS) and Continual-G, launched in the USA from zero.
Why does one team for tech, AI and marketing matter?
One team plans and ships the store, the ads and the AI work together, with one plan and one report - instead of three vendors with three agendas.
What reporting do clients get?
Every client gets Reportdesk.ai, our own reporting platform: live dashboards for Shopify, Google Ads, Meta Ads, GA4 and Klaviyo, plus Ask Repo, an AI agent for questions about your data.
How do you build a community for a wellness brand?
With community-led social: content around the routines your customers live, replies and conversations, and creators who already speak to them.
How do you keep paid ads from burning out?
We run Google, Meta and TikTok ads with a steady flow of fresh, compliant creative, test it, and move budget to what converts.
Do you build the store as well?
Yes. Our in-house developers build Shopify stores and we test them: clear product pages, a fast mobile checkout and subscription options.
How do you bring wellness customers back?
Lifecycle email, SMS, subscriptions and loyalty keep your brand in their routine, timed to when they are likely to run low.
Are skincare claims regulated?
Yes - the line between cosmetic and drug claims matters. We keep copy on the cosmetic side unless your product is approved otherwise.
Do you check before-and-after creative?
Yes. We check before-and-after creative before it runs, and keep copy on the cosmetic side unless your product is approved otherwise.
How do you run creator and UGC programmes for skincare?
We find the right creators, brief them on claim-safe language, and reuse the best content across ads, product pages and Amazon.
What do you do on Amazon for beauty brands?
One team owns the listing and the ads: ingredient-led images, claim-safe bullets, A+ content and PPC, planned together.
How do you bring skincare customers back?
We set up subscriptions and replenishment flows by email and SMS, timed to when a product typically runs low.
Can you help functional beverage brands on Amazon?
Yes, including bundles, Subscribe & Save and grocery-category requirements.
How do you raise order value for food and beverage brands?
We build bundles, variety packs and subscriptions into your Shopify store, so customers fill a bigger first order and reorder without thinking about it.
How do you help new products get discovered?
With social-led demand: short-form content and creators that show the product in real moments, with a clear path to your store or Amazon.
Which retail marketplaces do you work on?
We launch and grow brands on Walmart, Target Plus, iHerb and more - listings, ads, inventory sync and pricing, managed by one team.
Do the same people run our listings and our Amazon ads?
Yes. We handle grocery-category requirements, bundles and Subscribe & Save, then grow the listing with ads run by the same team.
Does third-party certification help sports nutrition marketing?
Yes. Certifications such as Informed Sport build trust; we feature them prominently and accurately.
How do you choose athletes and creators?
We build athlete and creator programmes around people your buyers already train with, and feature certifications such as Informed Sport prominently and accurately.
Do you run Amazon and other marketplaces together?
Yes. One team runs Amazon alongside Walmart and other marketplaces: compliant listings, A+ content, PPC and Buy Box protection, planned together.
How do you keep sports nutrition ads within platform rules?
We make policy-safe creative for Meta and TikTok - workouts, routines and real use - and test hooks and formats to find what sells.
Reportdesk.ai 9
What is Reportdesk.ai?
Reportdesk.ai is a marketing reporting platform built by Doo Digital. It connects Shopify, Google Ads, Meta Ads, Google Analytics 4 and Klaviyo into one live dashboard, automates report delivery and includes Ask Repo, an AI agent for questions about your data.
What is Ask Repo?
Ask Repo is the AI agent inside Reportdesk.ai. You can ask it questions in plain English and it answers using the data points in your dashboard.
Is Reportdesk.ai included for Doo Digital clients?
Yes. Every Doo Digital client gets access. Other brands and agencies can subscribe directly, starting with a free trial.
How much does Reportdesk.ai cost?
See current plans and pricing on reportdesk.ai (link: https://reportdesk.ai/home#pricing). Every plan starts with a free trial.
Does Reportdesk.ai connect to Amazon?
Amazon and TikTok integrations are coming soon. Shopify, Google Ads, Meta Ads, GA4 and Klaviyo are live today.
Can I connect multiple ad accounts?
Yes. Connect unlimited Google and Meta ad accounts and see them in one view.
Can I share reports with clients or investors?
Yes. Share live dashboard links or schedule PDF reports by email.
Is my data secure?
Yes. Reportdesk.ai uses secure, read-only API connections, so your source data is never modified.
Is the data real-time?
Yes. Dashboards refresh automatically so you always see up-to-date performance.
Ready to take the top spot?
A free 30-minute strategy call on your Amazon, store, ads and AI search visibility.